URL: hotel-konti.com
Company, organization: HappyCulture
Head office:
Hotel Konti
10 Rue Montesquieu
33000 Bordeaux - France
Tel: +33 (0)5 56 52 66 00
bonjour@hotel-konti.com
VAT number: FR23455202994
SIREN: 455202994
Site purpose: Promotion of the establishment
Publication director, legal representative: Mme Hélène GAUTHIER
Editorial manager :: Mme Hélène GAUTHIER
Webmaster, design, editing, art direction : Cendyn France SAS
Photography : Cendyn France SAS
Web hosting : Cendyn France SAS
President Cendyn France SAS : Michael Bennett
The site features:
● Informative content.\The site has been declared to the French Data Protection Authority (Commission Nationale Informatique et Liberté). You have the right to access, modify, rectify and delete information concerning you (art. 34 of the French Data Protection Act). To exercise this right, please contact: bonjour@hotel-konti.com Property: The site and the information it contains are protected by French intellectual property law and international conventions. With the exception of use by members of the immediate family or for private use, the site and any element of its content may not be reproduced, republished, transcribed, modified or transmitted without the prior authorization of the rightful owner.\In accordance with article L 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, other than residential accommodation, provided on a specific date or for a specific period. The customer is therefore informed that he does not benefit from the right of withdrawal provided for in article L 221-18 of the French Consumer Code.\However, cancellation conditions may apply depending on the rate chosen by the customer at the time of booking.CANCELLATION OF THE RESERVATIONDepending on the rate chosen by the customer at the time of booking, cancellation conditions may apply.\At the time of booking, customers are informed of the cancellation conditions for the rate they have selected.
There are currently two rates:
"Non-refundable, non-cancellable": as soon as the booking is made, 100% of the booking amount is invoiced and is non-refundable. A deposit corresponding to 100% of the total amount of the reservation, excluding extras, is debited at the time of booking.
"Flexible": cancellation is free up to 24 hours before the arrival time indicated in the reservation confirmation e-mail. If the reservation is cancelled after this time, or if the customer fails to arrive at the hotel, the first night, excluding extras, will be charged and is non-refundable. The debit/credit card used by the customer at the time of booking will be used to guarantee the reservation.
MEDIATEUR DE LA CONSOMMATIONAfter contacting customer service and failing a satisfactory response within 60 days, the customer may refer the matter to the Médiateur du Tourisme et du Voyage, whose contact details are given below:
Postal address: Médiation Tourisme et VoyageBP 80 303 75 823Paris Cedex 17Website: www.mtv.travelPROSPECTION TÉLÉPHONIQUE:
Consumers who do not wish to be the subject of commercial prospecting by telephone can register free of charge on a list of opposition to telephone canvassing. For further information: BloctelWebsite: www.bloctel.gouv.fr DISPUTE RESOLUTIONIn accordance with Article 14 of Regulation (EU) No. 524/2013, we inform our customers of the possibility of resolving a dispute via the European Commission's online dispute resolution platform (RLL). You can access this platform via the following link: https://ec.europa.eu/consumers/odr.
